Home/Abbotsford shop/Visit Palatial Pools Abbotsford

Address, hours and visit preparation

Visit Palatial Pools Abbotsford

The Abbotsford shop supports water testing, product and equipment enquiries, chemical supply and confirmed collections. Bring the information that matches the task so the visit can reach a clear next step.

Open directions 0452 157 694

Address

Shop 13A, 328 Johnston Street, Abbotsford VIC 3067

Retail hours

9:30am to 4:30pm, Monday to Saturday

Service hours

9am to 6pm, Monday to Friday; Saturday by appointment

Shop 13A, 328 Johnston Street, Abbotsford VIC 3067Retail 9:30am to 4:30pm, Monday to Saturday

Palatial Pools Abbotsford shopfront at night — Palatial Pools at Shop 13A, 328 Johnston Street, Abbotsford

Inside the Palatial Pools Abbotsford shop — Bring in a water sample or talk through an equipment problem

Pool products inside the Abbotsford shop — Pool equipment, parts, chemicals and testing in one place

Palatial Pools technician at work — The same team also handles on-site pool service and repairs

Choose what to bring

Different tasks need different evidence. A clear label, fresh sample or wide photo is more useful than a description based on memory.

For water testing: a fresh, correctly collected sample and recent dosing notes

For parts: the old clean part, model label, measurements and connection photos

For equipment: wide system photos, ratings, pool volume and control details

For a service problem: the error before reset, when it occurs and what changed

For collection: the confirmed order details and collection name

Retail and service are different visits

Retail hours cover the Abbotsford shop. Pool service work runs separately from 9am to 6pm, Monday to Friday, with Saturday service by appointment.

Call 0452 157 694 if the equipment problem may need on-site testing

Use the booking page to send photos and fault details before a service visit

Check collection confirmation before travelling for an order

Plan for safe transport

Keep water samples sealed. Keep pool chemicals upright in their original containers and separate incompatible products. Bring equipment only when it is clean, dry and safe to handle.

Do not bring leaking or unlabelled chemical containers

Do not place chemicals in the passenger area where avoidable

Do not handle wet electrical equipment or transport a hot motor

Before you visit

How the Abbotsford shop visit works

Check the hours

Retail is open 9:30am to 4:30pm, Monday to Saturday.

Prepare the evidence

Collect the sample, model label, photos or confirmed order details.

Call for complex faults

A short call can identify whether the issue needs an on-site diagnostic booking instead.

Travel to Abbotsford

Use the mapped address for Shop 13A, 328 Johnston Street, Abbotsford.

Important before you travel

For an active leak, overheating equipment, burning smell or water around electrical parts, switch the affected equipment off if safe and call before travelling with any component.

Shop questions

Common questions

If we can't answer it over the counter, it's because we need to measure the pressure, flow, or electricals at your pool first.

What are the shop hours?+

Retail hours are 9:30am to 4:30pm, Monday to Saturday.

Are pool service hours the same?+

No. Service hours are 9am to 6pm, Monday to Friday. Saturday service is by appointment.

Can I arrive with a broken pump?+

Call first. If the pump is safe to transport, bring the clean, dry unit plus model labels and installation photos. Some faults are better tested in the connected system.

Can I collect an online order from the shop?+

Click and collect is not available yet. Email your order to [email protected] and we'll have it ready for pickup.

Related next steps

Bring the sample, label or fault details.

If the problem needs proper measurements at the pool, book a service call instead of guessing at the counter.

Directions Book service