Not sure what is wrong with the pool? We test the water, flow and equipment so you do not spend money on parts before the fault is checked.
What we do
Fault finding across the whole pool system
Before we arrive
Send a photo of the equipment area and tell us exactly what the pool is doing.
Safety first
Switch off anything that smells burnt, trips the power, or makes a grinding noise.
The pool is losing water
The pump is noisy or not working
The heater will not start
The chlorinator has an error
The pool cleaner is stuck
You are not sure what is broken
Water balance and salt levels
Pump flow and filter pressure
Equipment power and settings
Visible leaks around the gear
Valve positions and pipework
Overall system health
Pool equipment we work on
We check the equipment, water path and controls before we recommend a repair.
Common problems
The same problem can have a few different causes. We test before we start replacing gear.
What might cause it
A control or supply fault, an open safety interlock, a failed start component, or a seized motor
How we check
We trace the start command, check the controller and mechanical condition, then isolate any live electrical testing that requires a licensed electrician
What might cause it
A loaded filter, incorrect valve position, low pump speed, air in the system, or a restriction through the heater
How we check
We compare filter pressure, pump speed and return flow, then check the bypass and heater pressure circuit in sequence
What might cause it
The salt level may still be low, or cold water, scale, cell wear or calibration may be affecting the reading
How we check
We take an independent salinity reading, inspect the cell plates and compare the result with the controller diagnostics
Our process
We ask what the pool is doing and when it started.
We look at the water, flow, and power first.
We run the equipment and track down the exact fault.
We explain what appears to be faulty and what repair or replacement options make sense.
After the visit
We sort out a setting or blockage on the spot.
We tell you exactly what parts are needed.
We let you know if replacing the gear makes more sense.
Questions
Straight answers to the questions we hear most often.
A service maintains a working pool. Diagnostics finds and proves the cause of a specific fault.
Simple issues can often be fixed during the diagnostic visit. If parts are needed, we make the pool safe and quote the repair.
It helps if you can show us the fault, but we can diagnose the pool if we have access.
We will tell you if a repair is worth doing compared to replacing the unit.
Yes. Water balance often causes equipment faults, so we always test it.
Book pool diagnostics melbourne
Send us your address, a few photos, and a quick description. We will come prepared with a clear idea of where to start.
Shop 13A, 328 Johnston Street, Abbotsford VIC 3067
9am to 6pm, Monday to Friday. Saturday by appointment.
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