Pool Supplies Click and Collect Abbotsford
Click and collect is not available yet. Email your order to [email protected] and we'll have it ready for pickup.
How to order
Email [email protected]
Pickup address
Shop 13A, 328 Johnston Street, Abbotsford VIC 3067
Pickup hours
During retail hours: 9:30am to 4:30pm, Monday to Saturday
01
How order-ahead collection works
Email [email protected] with the products and quantities you need. Palatial Pools will check stock and compatibility before confirming collection from the Abbotsford shop.
02
Check compatibility before ordering
Pool parts can look alike while differing in connection, revision, rating or control support. Send the model label and installation photos when the match is uncertain.
03
Safe collection
Plan enough vehicle space to keep products secure and upright. Chemical products stay in their original containers and must not be packed with incompatible products.
Before you visit
How the Abbotsford shop visit works
Confirm
Supply model or system information if the product match needs checking.
Wait
Do not travel until the team confirms that the order is ready.
Pick up
Attend the Abbotsford shop during retail hours with the order details and suitable transport space.
Important before you travel
Some equipment requires licensed installation or commissioning. Collection of the product does not confirm that it can be connected without the required trade or system checks.
Shop questions
Common questions
If we can't answer it over the counter, it's because we need to measure the pressure, flow, or electricals at your pool first.
How do I place a pickup order?+
Email [email protected] with the products and quantities you need. The team will confirm when your order is ready at the Abbotsford shop.
Can someone else collect my order?+
Provide the correct collection name and follow the order confirmation instructions. The collector should bring the order details.
What if I ordered the wrong part?+
Contact Palatial Pools before opening or installing it. Product condition, order terms and the reason for mismatch will determine the next step.
Can I get advice at collection?+
Basic product information can be reviewed. A complex hydraulic, electrical or equipment fault may still need a separate on-site diagnostic booking.
Abbotsford retail support
Bring the sample, label or fault details.
If the problem needs proper measurements at the pool, book a service call instead of guessing at the counter.