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Palatial Pools
Palatial Pools
Melbourne pool and spa
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Get the cleaner moving again

Pool Cleaner Repairs Melbourne

Cleaner stuck in the corner or moving slow? We check the pool flow and the cleaner parts before you buy a whole new unit.

What we do

Repairs for robotic, suction, and pressure pool cleaners

Before we arrive

Send a photo of the cleaner and a short video of what it is doing in the pool.

Safety first

Take a robotic cleaner out of the water if the power cable is cut or damaged.

Good for

Common reasons people call us

1

The cleaner will not move

2

It gets stuck in one spot or corner

3

It does not pick up the leaves

4

The robot shows an error light

5

The hoses keep tangling up

6

You want to know if it is worth fixing

What we check

A proper look at the whole setup

Cleaner tracks, brushes, and gears

Pump flow and filter pressure

Hose condition and swivels

Robot power cable and control box

Pool shape and return jets

Cost of parts versus a new cleaner

Pool equipment we work on

What we work with

We check the equipment, water path and controls before we recommend a repair.

Finished modern residential pool
Pool shape, surfaces and circulation all affect cleaner performance
Long architectural lap pool
Long pools need the right cleaner setup and return-flow pattern
Pool filtration equipment
Cleaner suction checked with the filter and pump in normal operating condition
Poolside service work setup
Cleaner testing carried out in the pool where the fault occurs

Common problems

What could be going on

The same problem can have a few different causes. We test before we start replacing gear.

Problem 1

A suction cleaner slows down, sticks or stops moving

What might cause it

The cleaner may be short of suction because of a loaded filter, valve setting or blockage, or the diaphragm, turbine or hose may be worn

How we check

We measure suction at the cleaner, check the pool filtration path and inspect the hose and internal drive parts for air leaks or wear

Problem 2

A robotic cleaner turns in circles or keeps missing the same area

What might cause it

One drive motor, track, belt or wheel may be dragging, or the floating cable and swivel may be restricting the cleaner

How we check

We inspect both drive sides, check the cable and swivel, then run a test cycle to compare direction changes and travel

Problem 3

The cleaner reaches the wall but will not climb it

What might cause it

A full filter canister, worn brushes, poor traction, incorrect handle or float position, or the selected cleaning program can all affect climbing

How we check

We clean the unit, inspect the brushes and tracks, check its setup and test it on the pool surface before recommending parts

What we can help with over the phone

Check the model and see if parts are made
Look at the video to spot the fault
Tell you to check the skimmer basket

What needs a site visit

Test the robot motors safely
Know if the pool shape is the problem
Check the power cable from a photo

Our process

How we handle it

01

Check the pool

We make sure the pump and filter are working properly first.

02

Watch it work

We put the cleaner in and see exactly what it does wrong.

03

Inspect the parts

We check the tracks, gears, hoses, and cables for wear.

04

Repair or replace

We tell you if it is cheaper to fix it or buy a new one.

After the visit

What happens next

Flow sorted

We adjust the pool valves and the cleaner takes off.

Parts replaced

We fit new tracks, hoses, or gears to get it moving.

New cleaner

We quote a new cleaner that actually suits your pool shape.

Questions

Frequently asked questions

Straight answers to the questions we hear most often.

Why has my suction cleaner stopped?+

Usually, the skimmer basket is full, the filter is dirty, or a leaf is stuck in the cleaner.

Can you fix robotic cleaners?+

Yes. We can replace tracks, cables, and motors if the parts are still available.

Why does it stay in the deep end?+

The hose might be too short, or the water jets might be pushing it away from the shallow end.

Should I leave the cleaner in the pool?+

It is better to take it out when you swim or shock the pool. It makes the plastic last longer.

Can I bring it to the shop?+

Yes. Bring the cleaner, the hose, and the power box. Call us first so we are ready for it.

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Ready to get the pool sorted?

Send us your address, a few photos, and a quick description. We will come prepared with a clear idea of where to start.

Palatial Pools, Abbotsford

Shop 13A, 328 Johnston Street, Abbotsford VIC 3067

9am to 6pm, Monday to Friday. Saturday by appointment.

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